RICHARD CORDWELL KURISKO
New York, NY
(845) 775-5459 | richardkurisko@gmail.com
http://www.linkedin.com/in/richard-kurisko
Tom Dixon, New York, NY
Head of US Retail & Trade
Leads US Operations for a UK based home interiors brand, overseeing multiple trade and retail locations while managing to and achieving aggressive KPI’s
Customer
- Broadened customer reach in US by 78% through scouting and onboarding trade and consumer marketplace accounts
- Rendered a 12% increase in average order value and a 5% lift in customer retention through the development and implementation of customer service offerings, including off-site consultations and product renderings
- Increased ecommerce click through rates by 23% through optimization of the platform
- Restructured and upskilled existing resources and incentives to accommodate trade customer needs
Strategy
- Drove a 24% sales growth in a pandemic year by expanding customer reach through targeting B2B and B2C marketplaces
- Spearheaded initiatives to clear overstock and discontinued product, reducing D grade stock by 80%
- Defined vision and strategy of US trade and retail operations through communication with C-Level management by defining individual market demands
- Tackled historically siloed operations to implement a cross-functional strategy optimizing capabilities allowing sales and operations to better service the customer, driving and retaining sales
Operations
- Worked with the office of the CFO to develop and manage annual budgets based on historical performance, future ambitions, and strategic goals
- Successfully launched three new retail locations exceeding annual targets through the management of sales, brand, and product training of all location teams
- Reduced factory-to-customer lead times by 7% and warehousing overhead by 9% through optimizing supply chain procedures
- Forecasted annual product needs through an innovative know-your-customer initiative driven through sales team and customer surveying
People Leadership
- Garnered a 50% reduction in staff attrition by spearheading US trade and retail management recruiting from identification of ideal candidate profile through a tailored onboarding process
- Pioneered training program to tie individual employee success to broader company initiatives
- Identified sales opportunities through tracking of key performance metrics, rendering increases in average order value, units per transaction and conversion rates for each individual salesperson
Sur La Table, Columbus Circle, NY
General Manager
Achieving highest financial growth company-wide through a complete operational turnaround honing in on a customer first approach
- Produced a 9% increase in retail sales over previous year in a $4.5M flagship location through creative sales tactics, customer service and product training.
- Increased culinary retail sales by 15% and maximized a 5% increase in sales conversion through implementation of a sales and product training program tailored to Chef Instructors
- Created a cross selling environment through retail associates, rendering the highest increase in culinary class sales for the fiscal year companywide, resulting in over $1 million in culinary class revenue.
- Implements daily touch base meetings with staff members to effectively communicate current store and company initiatives and areas of focus based on the current trends of the market.
- Regularly evaluate sales and department reports to measure areas of opportunity to communicate with corporate team.
- Work closely with HR on communicating leaves of absence, disciplinary actions and changes in the working environment.
Steve Madden, SOHO, NY
Co-Manager
- Capitalized on individual employee strengths and tactical scheduling resulting in increased sales figures.
- Maintained scheduling for 30 employees to optimize location profitability.
- Implemented and hosted quarterly staff meeting to introduce new products, build store morale and form a strong team.
- Trained all new staff with a “team selling” approach ensuring all associates are offering best customer service practices contributing to the success of the 6.5 million dollar flagship location.
- Worked closely with corporate buyers and designers to monitor test studies and provide feedback from customers.
ALDO, White Plains, NY
Store Manager
- Developed sales techniques and staff training initiatives resulting in a 15% increase in sales trends.
- Recovered over 100% of payroll over expenditures from prior management through effective daily scheduling evaluations and payroll analysis resulting in positive payroll results at year-end.
BBG&G Advertising, Middletown, NY
Account Manager/Social Media Specialist
- Focused on workforce scheduling and market penetration initiatives for key clients.
- Developed compelling and creative print and digital marketing plans that cater to agency client requirements. Strategically implemented media planning catered to agency clients focusing on brand initiatives.
- Conceptualized and managed media platforms including, digital media, TV and radio advertising, social and print media.
R.J. Cordwell, Inc. d.b.a. Tarantella’s Restaurant, Montgomery, NY
Owner/President
- Entrepreneurial startup of successful restaurant and developed market branding and revenue gains market promotions, social media presence and public relations blitz that garnered a 33% increase in overall revenue.
- Managed all scheduling and store operations for 13 employees and managed all administrative, vendor relations and customer relations.
- Created best business practices for customer service, on the job safety and loss prevention
- Maintained all aspects of accounting and finance functions and oversaw all Inventory Management from 8 distributors.
- Successfully focused on revenue increase through compelling marketing strategies that gain additional patrons and continued consumer loyalty.
Denver Area Council BSA, Denver, CO
District Executive
- Successfully raised more than $215K in funding through creative marketing of families, private companies and grants.
- Devised and launched successful Friends of Scouting fundraising campaign resulting in a 2% increase over previous year.
- Conceptualized and implemented cutting-edge events that greatly benefited the youth in the Denver area that included provisioning of a 2-week day camp that hosted members from 50 Cub Scout Packs.
Richard Kurisko 